FAQ

Everything you want to know first.

The questions that come up most often before a booking, in the order in which they arise. If one is missing: hallo@duplex.immo or a call, and you get a personal answer.

Stairwell of a Viennese period building, looking up the stairs towards the window

01Price and booking

Is the price in the calculator binding?

Yes, and it depends on the gross floor area alone. If the area you entered is right, the price on the invoice is the price you saw, excl. 20% VAT. If it is off, we bill the area that comes out of the capture: that figure is unambiguous, and we tell you the moment we have it.

Do I need a quote?

No. The expected cost is in the calculator, line by line. If you need a document anyway, the booking confirmation with all lines arrives by e-mail.

When do I pay?

On the day of the capture you receive one invoice for the cost estimate, payable within 7 days. Once the area is known after the capture and it differs, we settle the difference either way.

Can I cancel?

Free of charge up to 7 days before the appointment. If you cancel later, we may claim the agreed fee under section 1168 of the Austrian Civil Code, less what we save and what we earn elsewhere — the actual loss, not a flat rate. The details are in the terms.

What is gross floor area, and what if I do not know it exactly?

The sum of all storey areas including walls, taken externally. A good estimate is quite enough to see the price and book. You do not have to go and measure. After the capture the area is exact, and that is the area we bill. It cuts both ways: estimate generously and you pay less than the calculator showed.

How small or large may the property be?

Between 20 m² and 15,000 m² gross floor area. Above that: enquiry, reply within 24 h.

What if I want several products?

All in one booking. Products of the same data basis share the appointment; the second one costs only the add-on. The calculator shows every line.

02Appointment and on site

How soon can I get an appointment?

At the earliest 12 hours ahead, up to 90 days. A next-day appointment is bookable with a 100% surcharge: start the next day, delivery with highest priority, no completion guarantee.

At what times?

Start window 07:00–18:00 without surcharge. Other start times, weekends and public holidays are bookable with a 100% surcharge on the services.

How long does the appointment take?

It follows from floor area and products; the calculator computes it and shows it in the booking. From 420 minutes it is a full day, at most 15,000 m² per day.

Do I have to be there?

Somebody has to unlock. Whether you stay is up to you; we work through on our own.

Who comes?

One person with the equipment. For combinations of several data bases, all devices at one appointment.

How far do you travel?

Worldwide. Within 30 km of Vienna travel is included, beyond that €0.50/km there and back plus travel time at €60 per hour. Properties we cannot reach by car are quoted individually with flight and accommodation.

What if the weather prevents the drone flight?

We reschedule the flight at no extra cost. Other products of the same appointment are captured as planned.

03Products and formats

Which formats do I get?

Point cloud as E57 and LAS, BIM as IFC and RVT (on request PLN for ArchiCAD instead of RVT), drawings as PDF and DWG, the tour as a link in the browser. Which formats belong to your selection is shown in the calculator with each product.

Where is the data hosted?

Everything runs in the browser, with nothing to install and no account for the people you send it to. The 360° tour includes one month from the moment it goes live. After that access ends unless continued hosting is agreed: from €9.99 per month net depending on data basis and size, cancellable monthly at the end of the billing month.

Can I reorder later?

Yes. Every product of the same data basis without a new appointment. Within 90 days of first completion the price from the day you booked applies, after that the price then current. The capture has to still be with us: while hosting runs, and without hosting for 6 months from delivery.

What is georeferencing, and when do I need it?

It places the data in the national coordinate system. For the laser scan it is included from 1,000 m², optional below; for the aerial point cloud and 3D model always. It is done by a licensed surveyor, as its own line from €749.

How accurate is the laser scan?

The manufacturer states 5 mm local accuracy for the device, measured in a 500 m² test environment. In a real building the result depends on size, accessibility and the path walked; over long routes deviations add up. What we captured at your property is documented in the capture report that comes with delivery.

04Legal

Who is my contract with?

With Beyond Engineering Works GmbH, Hadikgasse 64, 1140 Vienna. Duplex is its brand.

Who owns the data?

After full payment you may use and edit the delivered data for your own purposes in accordance with our terms. We host them for as long as you want; without hosting we keep the capture in live operation for 6 months from delivery and then move it to the archive. Please save the files within that period.

What about people in the captures?

We capture empty or cleared rooms. People in the picture are to be avoided; details are in the privacy policy.

Can I book as a private individual?

The online booking route is for businesses; the prices in the calculator are net plus VAT. If you are ordering privately, please use the contact form — you get the same offer with gross prices by e-mail, together with the withdrawal instructions and the model form.

Do I need a permit for the drone flight?

We check that from the address. If one is needed, we apply for it after your booking; if it is not granted, the drone services and the fee are dropped. The rest of your order stands.

May I pass the data on to third parties?

Yes, within the agreed right of use, in particular to architects, builders, specialist planners and other people engaged for the property.

Calculate the cost right away. Pick a date.

Enter address and floor area, pick a date. Confirmation usually the same day.